TECHNICAL SUPPORT
The Following section includes answers to frequently asked questions (FAQ), a replacement parts list with ordering information and return authorization (RA) instructions.
Repairs
Warranty and Non-Warranty repairs can be arranged by two methods. Products in need of repair may be returned to your nearest Stedman dealer or you may contact the Stedman service department for Return Authorization (RA#). Contact the service dept. by phone 269-629-5930, Fax 269-629-4149 or Email (info@stedmancorp.com). Please provide your name, address, phone number, product model #, and explain the reason for your RA request. Stedman service department will provide you with shipping instructions. Stedman extends a fair service policy to owners of any Stedman product. Any Stedman product either in warranty or out-of-warranty, will be repaired quickly and at reasonable cost if any. We also understand that accidents happen and we don't take advantage of repair opportunities for profitable gains. We feel that it is important to maintain all Stedman products in the field at a reasonable cost. Please give us the opportunity to provide you with the best service possible.
Replacement Parts
The following is a list of Stedman replacement parts available from our service dept. If you need replacement parts for your Stedman product, please contact your nearest Stedman dealer or the Stedman Service Dept.
Part Name Price (USD) Stedman Round Logo knob with nylon tip (fits PS101, Proscreen XL, SHH and PC-1) NEW- click to view 5.00 PS101 13" gooseneck 12.00 PS101 clamp knob with stud 4.00 PS101 clamp without knob 8.00 PS101 4.6" diameter screen 35.00 PS100 knob with stud 4.00 PS100 mount assembly 22.00 PS100 4.6" diameter screen 35.00 Proscreen™ XL 13" heavy duty gooseneck 16.00 Proscreen™ XL clamp assembly with knob 12.00 Proscreen™ XL 6" diameter screen assembly 39.00 Carrying Case for N90, SC3 and C15 15.00 Latch for carrying case 1.50 AC-03, mic clip 38.00 SMC rubber o-ring (set) 2.00 SMC2 rubber o-ring (set) 2.00
Method of Payment
If the part or parts you need are not shown in this list, you may contact us for availability. When ordering, please include part description and part number. When purchasing from the factory, payment may be check or money order in advance or COD. If you select COD, payment must be a money order or cashiers check as UPS no longer accepts cash for COD payments. A UPS charge of $6.00 will be added for COD.
Be certain to include your return address, phone number or email address would be helpful if we need to contact you.
